Frequently Asked Questions

How can I reach your support team?

Please email us at [email protected] and a colleague will be in touch within 2 working days.

How do I change my password?

Navigate to the ‘my account’ page on your account, click password, complete the fields and click update.

How much does Sassoon Online cost?

The Sassoon Online membership subscription is available at $19/month or $190/year.

What is the price for a team membership?

We can offer memberships for your team at a discounted rate. That is the yearly Sassoon Online membership at the following rates:

  • 10% discount for 5+ team members
  • 25% discount for 10+ team members

To take advantage of this offer, please email [email protected]

How do I share a course with my friends?

It's easy. Just direct your friend to come to to take a look at our courses, sign up, and enrol. If there's a coupon code applicable, you'll have the opportunity to apply it at checkout.

How do I cancel my Membership?

To cancel your membership, follow the steps below:

  • Click on your Profile Icon in the top right of the page
  • Select 'My Account'
  • Click on "Billing". Here you will see your payment methods on Subscriptions
  • Click 'Cancel Subscription'
When following a course; do I need to complete all the material in a chapter to progress to the next?

No - each chapter's material is independent from one another. If you miss a day or lesson, you can always catch up at your own pace.