Frequently Asked Questions

How can I reach your support team?

Please email us at [email protected] and a colleague will be in touch within 2 working days.

How do I change my password?

Navigate to the ‘my account’ page on your account, click password, complete the fields and click update.

How do I share a course with my friends?

It's easy. Just direct your friend to come to www.sassoon-online.com to take a look at our courses, sign up, and enrol. If there's a coupon code applicable, you'll have the opportunity to apply it at checkout.

How do I cancel my Membership?

To cancel your membership, follow the steps below:

  • Click on your Profile Icon in the top right of the page
  • Select 'My Account'
  • Click on "Billing". Here you will see your payment methods on Subscriptions
  • Click 'Cancel Subscription'
When following a course; do I need to complete all the material in a chapter to progress to the next?

No - each chapter's material is independent from one another. If you miss a day or lesson, you can always catch up at your own pace.